At Sunrise African Braids, we value your time and appreciate you choosing us for your hair care and braiding needs. Please review our policies before scheduling an appointment.
Booking an appointment confirms that you understand and agree to the following policies.
A deposit of $25 is required to reserve your appointment. Your appointment is not confirmed until the deposit has been received.
The deposit will be applied to your remaining balance at the end of your service.
Deposits are nonrefundable. However, an eligible deposit may be transferred to a rescheduled appointment when proper notice is provided.
Please provide at least 3 hours’ notice if you need to cancel or reschedule your appointment.
Appointments canceled or rescheduled without sufficient notice may result in the loss of the deposit. A new deposit may be required to schedule another appointment.
Please arrive on time and ready for your service.
A grace period of 30 minutes may be provided. Arriving after the grace period may result in:
Late arrivals affect other scheduled clients, so we appreciate your cooperation.
Clients who do not arrive and do not contact us will be considered a no-show. No-show appointments will result in the loss of the deposit.
A new deposit and payment of any applicable no-show fee may be required before another appointment can be booked.
First-time customers are entitled to a FREE complimentary shampoo and blow-dry service on their FIRST VISIT ONLY.
Unless shampooing and blow-drying are included with your service, please arrive with your hair clean, detangled, completely blow-dried, and free from heavy products.
MATTED OR TANGLED hair requires additional preparation and results in an additional fee.
No Service will be provided on hair and scalp that is not clean.
Hair is included only when stated in the service description. Specialty colors, human hair, custom blends, curls, accessories, and additional packs of hair may cost extra.
Please request special colors or extensions before your appointment so we can confirm availability.
Please select the correct hairstyle when booking. Major changes made on the day of your appointment may not be possible due to scheduling and time limitations.
If a requested change requires additional hair, time, or detail, the final price may increase.
To maintain a comfortable environment, please do not bring additional guests or unattended children unless they are receiving a scheduled service.
A parent or responsible adult should remain available for children receiving services when required.
Please inform your braider before service if you have:
We reserve the right to decline or discontinue a service if performing it may cause discomfort, damage, or a health concern.
If you have a concern about your hairstyle, please contact us within 12 hours of your appointment. Include clear photographs and a description of the concern so we can review it.
Refunds are not provided simply because a client changes their mind about the selected style, size, length, or color after the service has been completed.
We may ask to photograph or record completed hairstyles for our portfolio, website, and social media pages. Please let us know before your service is completed if you do not want your hairstyle photographed.
Thank you for respecting our policies and helping us provide every client with professional, timely, and high-quality service.
At Sunrise African Braids, we create beautiful, lasting styles that help you look your best and feel confident every time you step out.
